About the Product

Outbound Ranger allows your classified management team to import leads from various sources, from renewal ads from your front end system to competitive leads from Classified Ranger, inactive customers and business lists.

Leads may be assigned to the classified staff according to virtually any criteria category: alpha sort, category, source, and Ad Rep, just to mention a few.

Outbound Ranger then sends leads or renewals to Ad Reps and requires reps to take action (call and report) before the next lead is distributed.

Outbound Ranger keeps real time stats: calls completed, sales closed, renewals sold, and a myriad of other statistics, and makes these stats available to the manager immediately. Outbound Ranger will also notify managers if call volume is below expectations or if the lead list has been exhausted by either Ad Reps or the department.

Outbound Ranger keeps historic stats, volume of calls, sales productivity, individual performance by category, individual calls made, sales by category and more. High performers and low performers are identified for training purposes.

Outbound Ranger allows reps to see contact info as well as ad copy for that customer's ad in competitive media (Classified Ranger required).

Ad Reps may sort renewal calls by value or expiration date, and see the number of renewals in database, thereby allowing them to budget time accordingly.

Customers requesting a call-back will automatically be sent back to the Ad Rep at the appropriate time.

The system tracks customers requesting DoNotCall status and makes data available for a company DoNotCall database, and also allows the importing of the national DoNotCall database.

Outbound Ranger allows managers to rollout incentives to reps or add spiffs in real time.